This policy is for the customers who directly purchase items from Zakka Films. If you made your purchase from Film Baby, please contact them at since they have their own return and refund procedure.



For domestic customers:

If you receive a damaged item, we will replace it at no cost within 10 calendar days after receipt.  Replacements are not allowed after 10 days. Items damaged after purchase cannot be replaced.

Please follow these steps for replacement:

1. Please contact us first.

2.  Return the damaged disc in the envelope which we will provide.

3. Make sure to include your original invoice in the envelope, along with everything in the original package (the case, booklet, disc, jacket cover), and mail the package to:

Zakka Films
45 Clifford Street
Hamden, CT 06517

4. Please allow 2-4 business days for processing after we have received your return.

5.  You will receive an email detailing your replacement information.

For international customers:

Please contact us within 12 days after receipt.



For domestic customers:

Refunds/returns can be made if the item is defective or damaged during delivery and you contact us within 10 calendar days of the shipping date. Refunds are contingent upon inspection of the item once we receive it. Customers are responsible for all shipping and related fees if the seller is not at fault. Returns/refunds will not be allowed if you do not contact us within 10 days after receipt.

For international customers:

Please contact us within 12 days after receipt.